Pol\u00edtica de Reembolsos | EnlazaEduca\u00ae<\/title>\n <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\">\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@300;400;500;600;700;800&family=Open+Sans:wght@300;400;500;600&display=swap\" rel=\"stylesheet\">\n <style>\n :root {\n --primary: #0f3460;\n --primary-dark: #0a2647;\n --primary-light: #1e3a8a;\n --secondary: #ffc107;\n --accent: #3b82f6;\n --success: #10b981;\n --warning: #f59e0b;\n --error: #ef4444;\n --light: #f8fafc;\n --dark: #1e293b;\n --gray: #64748b;\n --light-gray: #e2e8f0;\n --border-radius: 12px;\n --shadow: 0 5px 15px rgba(15, 52, 96, 0.08);\n --shadow-hover: 0 10px 25px rgba(15, 52, 96, 0.15);\n --transition: all 0.3s ease;\n }\n \n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n \n body {\n font-family: 'Open Sans', sans-serif;\n color: var(--dark);\n line-height: 1.7;\n background-color: var(--light);\n overflow-x: hidden;\n }\n \n h1, h2, h3, h4, h5, h6 {\n font-family: 'Montserrat', sans-serif;\n font-weight: 700;\n line-height: 1.3;\n margin-bottom: 1.2rem;\n color: var(--primary);\n }\n \n h1 {\n font-size: 2.8rem;\n position: relative;\n padding-bottom: 20px;\n }\n \n h1:after {\n content: '';\n position: absolute;\n bottom: 0;\n left: 0;\n width: 100px;\n height: 4px;\n background: linear-gradient(to right, var(--primary), var(--accent));\n border-radius: 2px;\n }\n \n h2 {\n font-size: 1.8rem;\n color: var(--primary-dark);\n margin-top: 2.5rem;\n padding-bottom: 10px;\n border-bottom: 2px solid rgba(10, 38, 71, 0.1);\n }\n \n h3 {\n font-size: 1.3rem;\n color: var(--primary);\n margin-top: 1.5rem;\n }\n \n p {\n margin-bottom: 1.2rem;\n font-size: 1.05rem;\n color: var(--dark);\n }\n \n .container {\n width: 100%;\n max-width: 1000px;\n margin: 0 auto;\n padding: 0 20px;\n }\n \n \/* Header *\/\n .refund-header {\n background: linear-gradient(135deg, var(--primary) 0%, var(--primary-dark) 100%);\n color: white;\n padding: 80px 0 60px;\n text-align: center;\n margin-bottom: 40px;\n position: relative;\n overflow: hidden;\n }\n \n .refund-header:before {\n content: '';\n position: absolute;\n bottom: 0;\n left: 0;\n width: 100%;\n height: 100px;\n background: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 1200 120' preserveAspectRatio='none'%3E%3Cpath d='M1200 120L0 16.48 0 0 1200 0 1200 120z' fill='%23f8fafc'%3E%3C\/path%3E%3C\/svg%3E\");\n background-size: cover;\n }\n \n .refund-header h1 {\n color: white;\n font-size: 3rem;\n margin-bottom: 1rem;\n }\n \n .refund-header h1:after {\n left: 50%;\n transform: translateX(-50%);\n background: linear-gradient(to right, var(--secondary), var(--accent));\n }\n \n .last-updated {\n font-size: 1rem;\n color: rgba(255, 255, 255, 0.85);\n margin-top: 15px;\n font-style: italic;\n }\n \n \/* Main Card *\/\n .refund-card {\n background-color: white;\n border-radius: var(--border-radius);\n padding: 60px 50px;\n margin-bottom: 60px;\n box-shadow: var(--shadow);\n border: 1px solid rgba(226, 232, 240, 0.8);\n position: relative;\n z-index: 2;\n }\n \n \/* Intro Box *\/\n .intro-box {\n background: linear-gradient(135deg, rgba(15, 52, 96, 0.05) 0%, rgba(30, 58, 138, 0.05) 100%);\n border-radius: var(--border-radius);\n padding: 30px;\n margin-bottom: 40px;\n border-left: 4px solid var(--primary);\n border-right: 1px solid rgba(226, 232, 240, 0.8);\n border-top: 1px solid rgba(226, 232, 240, 0.8);\n border-bottom: 1px solid rgba(226, 232, 240, 0.8);\n }\n \n .intro-box p {\n margin-bottom: 0;\n font-size: 1.1rem;\n color: var(--primary-dark);\n }\n \n \/* Policy Sections *\/\n .policy-section {\n margin-bottom: 2.5rem;\n padding-bottom: 2.5rem;\n border-bottom: 1px dashed var(--light-gray);\n }\n \n .policy-section:last-of-type {\n border-bottom: none;\n margin-bottom: 0;\n padding-bottom: 0;\n }\n \n .policy-number {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n width: 36px;\n height: 36px;\n background: linear-gradient(135deg, var(--primary), var(--primary-light));\n color: white;\n border-radius: 50%;\n font-weight: 700;\n margin-right: 15px;\n font-size: 1rem;\n vertical-align: middle;\n }\n \n \/* Eligibility Box *\/\n .eligibility-box {\n display: grid;\n grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));\n gap: 20px;\n margin: 25px 0;\n }\n \n .eligibility-item {\n background: white;\n border-radius: var(--border-radius);\n padding: 25px;\n border: 2px solid var(--light-gray);\n transition: var(--transition);\n }\n \n .eligibility-item:hover {\n border-color: var(--accent);\n transform: translateY(-5px);\n box-shadow: var(--shadow-hover);\n }\n \n .eligibility-item.approved {\n border-top: 4px solid var(--success);\n }\n \n .eligibility-item.not-approved {\n border-top: 4px solid var(--error);\n }\n \n .eligibility-icon {\n font-size: 2rem;\n margin-bottom: 15px;\n display: inline-block;\n }\n \n .eligibility-item.approved .eligibility-icon {\n color: var(--success);\n }\n \n .eligibility-item.not-approved .eligibility-icon {\n color: var(--error);\n }\n \n \/* Process Timeline *\/\n .process-timeline {\n margin: 30px 0;\n position: relative;\n padding-left: 30px;\n }\n \n .process-timeline:before {\n content: '';\n position: absolute;\n left: 0;\n top: 0;\n bottom: 0;\n width: 3px;\n background: linear-gradient(to bottom, var(--primary), var(--accent));\n border-radius: 2px;\n }\n \n .process-step {\n margin-bottom: 30px;\n position: relative;\n padding-left: 30px;\n }\n \n .process-step:last-child {\n margin-bottom: 0;\n }\n \n .process-step:before {\n content: '';\n position: absolute;\n left: -36px;\n top: 5px;\n width: 15px;\n height: 15px;\n background-color: var(--accent);\n border-radius: 50%;\n border: 3px solid white;\n box-shadow: 0 0 0 3px var(--accent);\n }\n \n .step-number {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n width: 28px;\n height: 28px;\n background: var(--accent);\n color: white;\n border-radius: 50%;\n font-weight: 700;\n margin-right: 10px;\n font-size: 0.9rem;\n }\n \n \/* Exceptions List *\/\n .exceptions-grid {\n display: grid;\n grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));\n gap: 20px;\n margin: 25px 0;\n }\n \n .exception-card {\n background: white;\n border-radius: var(--border-radius);\n padding: 25px;\n border-left: 4px solid var(--warning);\n box-shadow: var(--shadow);\n transition: var(--transition);\n }\n \n .exception-card:hover {\n transform: translateY(-5px);\n box-shadow: var(--shadow-hover);\n }\n \n .exception-icon {\n font-size: 1.8rem;\n color: var(--warning);\n margin-bottom: 15px;\n display: inline-block;\n }\n \n \/* Warning Box *\/\n .warning-box {\n background-color: rgba(239, 68, 68, 0.08);\n border-radius: var(--border-radius);\n padding: 25px;\n margin: 30px 0;\n border-left: 4px solid var(--error);\n }\n \n .warning-box p {\n margin-bottom: 0;\n font-weight: 500;\n color: var(--primary-dark);\n }\n \n \/* Contact Section *\/\n .contact-section {\n background: linear-gradient(135deg, var(--light) 0%, #e2e8f0 100%);\n border-radius: var(--border-radius);\n padding: 40px;\n margin-top: 50px;\n text-align: center;\n border: 1px solid rgba(226, 232, 240, 0.8);\n }\n \n .contact-section h3 {\n color: var(--primary);\n margin-bottom: 20px;\n }\n \n .contact-info {\n display: flex;\n justify-content: center;\n flex-wrap: wrap;\n gap: 30px;\n margin-top: 25px;\n }\n \n .contact-item {\n display: flex;\n align-items: center;\n gap: 12px;\n font-size: 1.1rem;\n color: var(--primary-dark);\n }\n \n .contact-item i {\n color: var(--accent);\n font-size: 1.3rem;\n }\n \n \/* Footer *\/\n .refund-footer {\n background-color: var(--primary-dark);\n color: rgba(255, 255, 255, 0.85);\n padding: 30px 0;\n text-align: center;\n margin-top: 60px;\n font-size: 0.9rem;\n }\n \n .footer-links {\n display: flex;\n justify-content: center;\n flex-wrap: wrap;\n gap: 25px;\n margin: 20px 0;\n }\n \n .footer-links a {\n color: rgba(255, 255, 255, 0.9);\n text-decoration: none;\n border-bottom: none;\n }\n \n .footer-links a:hover {\n color: var(--secondary);\n }\n \n \/* Responsive *\/\n @media (max-width: 992px) {\n h1 {\n font-size: 2.5rem;\n }\n \n .refund-header {\n padding: 60px 0 40px;\n }\n \n .refund-header h1 {\n font-size: 2.5rem;\n }\n \n .refund-card {\n padding: 40px 30px;\n }\n \n .eligibility-box, .exceptions-grid {\n grid-template-columns: 1fr;\n }\n }\n \n @media (max-width: 768px) {\n h1 {\n font-size: 2.2rem;\n }\n \n h2 {\n font-size: 1.6rem;\n }\n \n .refund-header {\n padding: 50px 0 30px;\n }\n \n .refund-header h1 {\n font-size: 2.2rem;\n }\n \n .refund-card {\n padding: 35px 25px;\n }\n \n .contact-section {\n padding: 30px 20px;\n }\n \n .contact-info {\n flex-direction: column;\n gap: 20px;\n }\n \n .footer-links {\n flex-direction: column;\n gap: 15px;\n }\n }\n \n @media (max-width: 576px) {\n h1 {\n font-size: 1.9rem;\n }\n \n .refund-header {\n padding: 40px 0 20px;\n }\n \n .refund-card {\n padding: 30px 20px;\n }\n \n .intro-box, .warning-box {\n padding: 20px;\n }\n }\n <\/style>\n<\/head>\n<body>\n \n <header class=\"refund-header\">\n <div class=\"container\">\n <h1>Pol\u00edtica de Reembolsos<\/h1>\n <p class=\"last-updated\">\u00daltima actualizaci\u00f3n: Septiembre 2024<\/p>\n <\/div>\n <\/header>\n\n \n <main class=\"container\">\n <div class=\"refund-card\">\n \n <div class=\"intro-box\">\n <p>En <strong>EnlazaEduca\u00ae<\/strong>, nos esforzamos por ofrecer servicios de formaci\u00f3n profesional de alta calidad. Sin embargo, si no est\u00e1s satisfecho con tu compra, ofrecemos una pol\u00edtica de reembolso bajo los siguientes t\u00e9rminos claros y transparentes.<\/p>\n <\/div>\n\n \n <section class=\"policy-section\">\n <h2><span class=\"policy-number\">1<\/span> Elegibilidad para Reembolso<\/h2>\n <p>Los reembolsos est\u00e1n disponibles para cursos no utilizados dentro de los <strong>15 d\u00edas calendario<\/strong> posteriores a la fecha de compra.<\/p>\n \n <div class=\"eligibility-box\">\n <div class=\"eligibility-item approved\">\n <div class=\"eligibility-icon\">\n <i class=\"fas fa-check-circle\"><\/i>\n <\/div>\n <h3>Reembolsable<\/h3>\n <ul>\n <li>Cursos online no iniciados<\/li>\n <li>Cursos presenciales no asistidos<\/li>\n <li>Material no descargado\/consumido<\/li>\n <\/ul>\n <\/div>\n \n <div class=\"eligibility-item not-approved\">\n <div class=\"eligibility-icon\">\n <i class=\"fas fa-times-circle\"><\/i>\n <\/div>\n <h3>No Reembolsable<\/h3>\n <ul>\n <li>Cursos parcialmente completados<\/li>\n <li>Material ya descargado<\/li>\n <li>Sesiones ya asistidas<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <p>Para solicitar un reembolso, debes contactarnos a <strong>contacto@enlazaeduca.cl<\/strong> y proporcionar:<\/p>\n <ul>\n <li>Nombre completo y datos de contacto<\/li>\n <li>N\u00famero de orden o comprobante<\/li>\n <li>Curso\/producto adquirido<\/li>\n <li>Fecha de compra<\/li>\n <li>Motivo de la solicitud<\/li>\n <\/ul>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2><span class=\"policy-number\">2<\/span> Proceso de Reembolso<\/h2>\n <p>Una vez recibida tu solicitud completa, seguimos este proceso:<\/p>\n \n <div class=\"process-timeline\">\n <div class=\"process-step\">\n <h3><span class=\"step-number\">1<\/span> Recepci\u00f3n y Revisi\u00f3n<\/h3>\n <p>Revisamos tu solicitud y verificamos la elegibilidad seg\u00fan nuestra pol\u00edtica. Este paso toma <strong>24 horas h\u00e1biles<\/strong>.<\/p>\n <\/div>\n \n <div class=\"process-step\">\n <h3><span class=\"step-number\">2<\/span> Notificaci\u00f3n<\/h3>\n <p>Te notificaremos por email la decisi\u00f3n en un plazo m\u00e1ximo de <strong>2 d\u00edas h\u00e1biles<\/strong> desde la recepci\u00f3n completa de tu solicitud.<\/p>\n <\/div>\n \n <div class=\"process-step\">\n <h3><span class=\"step-number\">3<\/span> Procesamiento<\/h3>\n <p>Si se aprueba el reembolso, lo procesaremos en <strong>el mismo m\u00e9todo de pago<\/strong> utilizado para la compra original.<\/p>\n <\/div>\n \n <div class=\"process-step\">\n <h3><span class=\"step-number\">4<\/span> Tiempo de Credito<\/h3>\n <p>El tiempo para que el reembolso aparezca en tu cuenta depende de tu instituci\u00f3n financiera (generalmente <strong>5-10 d\u00edas h\u00e1biles<\/strong>).<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2><span class=\"policy-number\">3<\/span> Excepciones y Casos Especiales<\/h2>\n <p>Existen situaciones espec\u00edficas donde los reembolsos no aplican:<\/p>\n \n <div class=\"exceptions-grid\">\n <div class=\"exception-card\">\n <div class=\"exception-icon\">\n <i class=\"fas fa-chalkboard-teacher\"><\/i>\n <\/div>\n <h3>Servicios Utilizados<\/h3>\n <p>No se otorgan reembolsos para servicios ya utilizados o parcialmente completados.<\/p>\n <\/div>\n \n <div class=\"exception-card\">\n <div class=\"exception-icon\">\n <i class=\"fas fa-gift\"><\/i>\n <\/div>\n <h3>Promociones Especiales<\/h3>\n <p>Los reembolsos no aplican para compras realizadas durante promociones especiales, a menos que se indique lo contrario expl\u00edcitamente.<\/p>\n <\/div>\n \n <div class=\"exception-card\">\n <div class=\"exception-icon\">\n <i class=\"fas fa-users\"><\/i>\n <\/div>\n <h3>Talleres Pr\u00e1cticos<\/h3>\n <p>Debido a su naturaleza pr\u00e1ctica y al l\u00edmite de cupos, los talleres no son elegibles para reembolsos.<\/p>\n <\/div>\n \n <div class=\"exception-card\">\n <div class=\"exception-icon\">\n <i class=\"fas fa-certificate\"><\/i>\n <\/div>\n <h3>Vouchers de Certificaci\u00f3n<\/h3>\n <p>Los vouchers para ex\u00e1menes de certificaci\u00f3n (ej: CertiProf) no son reembolsables, ya que son generados inmediatamente tras la compra.<\/p>\n <\/div>\n <\/div>\n \n <div class=\"warning-box\">\n <p><i class=\"fas fa-exclamation-triangle\" style=\"margin-right: 10px; color: var(--error);\"><\/i> Los vouchers de ex\u00e1menes de certificaci\u00f3n (como CertiProf) no son reembolsables bajo ninguna circunstancia, ya que son generados y asignados de manera inmediata tras la compra, y su uso est\u00e1 sujeto a las pol\u00edticas de los organismos certificadores externos.<\/p>\n <\/div>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2><span class=\"policy-number\">4<\/span> Cambios en la Pol\u00edtica<\/h2>\n <p>Nos reservamos el derecho de modificar esta pol\u00edtica en cualquier momento para:<\/p>\n <ul>\n <li>Adaptarnos a cambios regulatorios o legales<\/li>\n <li>Mejorar nuestros procesos de servicio<\/li>\n <li>Reflejar nuevas modalidades de formaci\u00f3n<\/li>\n <\/ul>\n <p>Los cambios se publicar\u00e1n inmediatamente en esta p\u00e1gina y aplicar\u00e1n para compras realizadas despu\u00e9s de la fecha de actualizaci\u00f3n.<\/p>\n \n <div class=\"intro-box\" style=\"margin-top: 25px;\">\n <p><i class=\"fas fa-info-circle\" style=\"margin-right: 10px; color: var(--primary);\"><\/i> Te recomendamos revisar peri\u00f3dicamente esta pol\u00edtica para mantenerte informado sobre posibles cambios.<\/p>\n <\/div>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2><span class=\"policy-number\">5<\/span> Contacto y Soporte<\/h2>\n <p>Para preguntas, aclaraciones o solicitudes de reembolso:<\/p>\n \n <div class=\"contact-section\">\n <h3>Cont\u00e1ctanos<\/h3>\n <div class=\"contact-info\">\n <div class=\"contact-item\">\n <i class=\"fas fa-envelope\"><\/i>\n <span>contacto@enlazaeduca.cl<\/span>\n <\/div>\n <div class=\"contact-item\">\n <i class=\"fas fa-phone-alt\"><\/i>\n <span>(+56) 9 8851 4193<\/span>\n <\/div>\n <div class=\"contact-item\">\n <i class=\"fas fa-clock\"><\/i>\n <span>Lunes a Viernes: 9:00 - 18:00 hrs<\/span>\n <\/div>\n <\/div>\n \n <div style=\"margin-top: 25px; padding: 15px; background: white; border-radius: var(--border-radius);\">\n <p style=\"margin-bottom: 5px; font-size: 0.9rem; color: var(--gray);\">Para agilizar tu solicitud, incluye en tu email:<\/p>\n <p style=\"margin-bottom: 0; font-size: 0.9rem; color: var(--primary);\">\n <strong>Asunto:<\/strong> Solicitud de Reembolso - [Tu Nombre] - [N\u00famero de Orden]\n <\/p>\n <\/div>\n <\/div>\n <\/section>\n\n \n <div class=\"intro-box\" style=\"margin-top: 40px; text-align: center;\">\n <p style=\"font-weight: 600;\">\n <i class=\"fas fa-handshake\" style=\"margin-right: 10px; color: var(--primary);\"><\/i>\n Al realizar una compra en EnlazaEduca\u00ae, confirmas que has le\u00eddo, comprendido y aceptado esta Pol\u00edtica de Reembolsos en su totalidad.\n <\/p>\n <\/div>\n <\/div>\n <\/main>\n\n \n <footer class=\"refund-footer\">\n <div class=\"container\">\n <p>\u00a9 2024 <strong>EnlazaEduca\u00ae<\/strong> - Formaci\u00f3n Profesional Certificada<\/p>\n <div class=\"footer-links\">\n <a href=\"https:\/\/www.enlazaeduca.cl\/wp\/terminos-y-condiciones\/\">T\u00e9rminos y Condiciones<\/a>\n <a href=\"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-privacidad\/\">Pol\u00edtica de Privacidad<\/a>\n <a href=\"https:\/\/www.enlazaeduca.cl\/wp\/inicio\/\">Inicio<\/a>\n <a href=\"https:\/\/www.enlazaeduca.cl\/w\/courses\/\">Cursos y Certificaciones<\/a>\n <a href=\"https:\/\/www.enlazaeduca.cl\/wp\/contacto\/\">Contacto<\/a>\n <\/div>\n <p style=\"margin-top: 20px; font-size: 0.85rem; color: rgba(255, 255, 255, 0.7);\">\n EnlazaEduca\u00ae - Marca Registrada INAPI N\u00ba 1410424 | Authorized Training Partner\n <\/p>\n <\/div>\n <\/footer>\n\n <script>\n \/\/ Current year in footer\n document.addEventListener('DOMContentLoaded', function() {\n const yearElements = document.querySelectorAll('.current-year');\n yearElements.forEach(element => {\n element.textContent = new Date().getFullYear();\n });\n });\n \n \/\/ Smooth scrolling for anchor links\n document.querySelectorAll('a[href^=\"#\"]').forEach(anchor => {\n anchor.addEventListener('click', function(e) {\n e.preventDefault();\n const targetId = this.getAttribute('href');\n if (targetId === '#') return;\n \n const targetElement = document.querySelector(targetId);\n if (targetElement) {\n window.scrollTo({\n top: targetElement.offsetTop - 80,\n behavior: 'smooth'\n });\n }\n });\n });\n <\/script>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reembolsos | EnlazaEduca\u00ae Pol\u00edtica de Reembolsos \u00daltima actualizaci\u00f3n: Septiembre 2024 En EnlazaEduca\u00ae, nos esforzamos por ofrecer servicios de formaci\u00f3n profesional de alta calidad. Sin embargo, si no est\u00e1s satisfecho con tu compra, ofrecemos una pol\u00edtica de reembolso bajo los siguientes t\u00e9rminos claros y transparentes. 1 Elegibilidad para Reembolso Los reembolsos est\u00e1n disponibles para … <a title=\"Pol\u00edtica de devoluciones y reembolsos\" class=\"read-more\" href=\"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/\" aria-label=\"Leer m\u00e1s sobre Pol\u00edtica de devoluciones y reembolsos\">Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1025","page","type-page","status-publish"],"yoast_head":"\n<title>Pol\u00edtica de devoluciones y reembolsos -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de devoluciones y reembolsos -\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Reembolsos | EnlazaEduca\u00ae Pol\u00edtica de Reembolsos \u00daltima actualizaci\u00f3n: Septiembre 2024 En EnlazaEduca\u00ae, nos esforzamos por ofrecer servicios de formaci\u00f3n profesional de alta calidad. Sin embargo, si no est\u00e1s satisfecho con tu compra, ofrecemos una pol\u00edtica de reembolso bajo los siguientes t\u00e9rminos claros y transparentes. 1 Elegibilidad para Reembolso Los reembolsos est\u00e1n disponibles para ... Leer m\u00e1s\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/enlazaeduca\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-19T01:36:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.enlazaeduca.cl\/wp\/wp-content\/uploads\/2025\/12\/cropped-logo-slogan.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1048\" \/>\n\t<meta property=\"og:image:height\" content=\"270\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@enlazaeduca\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/politica-de-devoluciones-y-reembolsos\\\/\",\"url\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/politica-de-devoluciones-y-reembolsos\\\/\",\"name\":\"Pol\u00edtica de devoluciones y reembolsos -\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#website\"},\"datePublished\":\"2025-12-19T01:32:40+00:00\",\"dateModified\":\"2025-12-19T01:36:44+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/politica-de-devoluciones-y-reembolsos\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/politica-de-devoluciones-y-reembolsos\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/politica-de-devoluciones-y-reembolsos\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de devoluciones y reembolsos\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#website\",\"url\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/\",\"name\":\"Enlazaeduca\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#organization\",\"name\":\"Enlazaeduca\",\"url\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/cropped-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/cropped-logo.png\",\"width\":603,\"height\":174,\"caption\":\"Enlazaeduca\"},\"image\":{\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/facebook.com\\\/enlazaeduca\",\"https:\\\/\\\/x.com\\\/enlazaeduca\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/77005097\",\"https:\\\/\\\/www.instagram.com\\\/enlazaeduca\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@enlazaeduca\"]}]}<\/script>\n","yoast_head_json":{"title":"Pol\u00edtica de devoluciones y reembolsos -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/","og_locale":"es_ES","og_type":"article","og_title":"Pol\u00edtica de devoluciones y reembolsos -","og_description":"Pol\u00edtica de Reembolsos | EnlazaEduca\u00ae Pol\u00edtica de Reembolsos \u00daltima actualizaci\u00f3n: Septiembre 2024 En EnlazaEduca\u00ae, nos esforzamos por ofrecer servicios de formaci\u00f3n profesional de alta calidad. Sin embargo, si no est\u00e1s satisfecho con tu compra, ofrecemos una pol\u00edtica de reembolso bajo los siguientes t\u00e9rminos claros y transparentes. 1 Elegibilidad para Reembolso Los reembolsos est\u00e1n disponibles para ... Leer m\u00e1s","og_url":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/","article_publisher":"https:\/\/facebook.com\/enlazaeduca","article_modified_time":"2025-12-19T01:36:44+00:00","og_image":[{"width":1048,"height":270,"url":"https:\/\/www.enlazaeduca.cl\/wp\/wp-content\/uploads\/2025\/12\/cropped-logo-slogan.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@enlazaeduca","twitter_misc":{"Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/","url":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/","name":"Pol\u00edtica de devoluciones y reembolsos -","isPartOf":{"@id":"https:\/\/www.enlazaeduca.cl\/wp\/#website"},"datePublished":"2025-12-19T01:32:40+00:00","dateModified":"2025-12-19T01:36:44+00:00","breadcrumb":{"@id":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.enlazaeduca.cl\/wp\/"},{"@type":"ListItem","position":2,"name":"Pol\u00edtica de devoluciones y reembolsos"}]},{"@type":"WebSite","@id":"https:\/\/www.enlazaeduca.cl\/wp\/#website","url":"https:\/\/www.enlazaeduca.cl\/wp\/","name":"Enlazaeduca","description":"","publisher":{"@id":"https:\/\/www.enlazaeduca.cl\/wp\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.enlazaeduca.cl\/wp\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/www.enlazaeduca.cl\/wp\/#organization","name":"Enlazaeduca","url":"https:\/\/www.enlazaeduca.cl\/wp\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.enlazaeduca.cl\/wp\/#\/schema\/logo\/image\/","url":"https:\/\/www.enlazaeduca.cl\/wp\/wp-content\/uploads\/2026\/05\/cropped-logo.png","contentUrl":"https:\/\/www.enlazaeduca.cl\/wp\/wp-content\/uploads\/2026\/05\/cropped-logo.png","width":603,"height":174,"caption":"Enlazaeduca"},"image":{"@id":"https:\/\/www.enlazaeduca.cl\/wp\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/enlazaeduca","https:\/\/x.com\/enlazaeduca","https:\/\/www.linkedin.com\/company\/77005097","https:\/\/www.instagram.com\/enlazaeduca\/","https:\/\/www.tiktok.com\/@enlazaeduca"]}]}},"_links":{"self":[{"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/pages\/1025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/comments?post=1025"}],"version-history":[{"count":4,"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/pages\/1025\/revisions"}],"predecessor-version":[{"id":1030,"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/pages\/1025\/revisions\/1030"}],"wp:attachment":[{"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/media?parent=1025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

\n\t\t\t\t

\n\t\t\t\t\t

\n\t\t\t\t

\n\t\t\t\t\t\n\n\n \n \n Pol\u00edtica de Reembolsos | EnlazaEduca\u00ae<\/title>\n <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\">\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@300;400;500;600;700;800&family=Open+Sans:wght@300;400;500;600&display=swap\" rel=\"stylesheet\">\n <style>\n :root {\n --primary: #0f3460;\n --primary-dark: #0a2647;\n --primary-light: #1e3a8a;\n --secondary: #ffc107;\n --accent: #3b82f6;\n --success: #10b981;\n --warning: #f59e0b;\n --error: #ef4444;\n --light: #f8fafc;\n --dark: #1e293b;\n --gray: #64748b;\n --light-gray: #e2e8f0;\n --border-radius: 12px;\n --shadow: 0 5px 15px rgba(15, 52, 96, 0.08);\n --shadow-hover: 0 10px 25px rgba(15, 52, 96, 0.15);\n --transition: all 0.3s ease;\n }\n \n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n \n body {\n font-family: 'Open Sans', sans-serif;\n color: var(--dark);\n line-height: 1.7;\n background-color: var(--light);\n overflow-x: hidden;\n }\n \n h1, h2, h3, h4, h5, h6 {\n font-family: 'Montserrat', sans-serif;\n font-weight: 700;\n line-height: 1.3;\n margin-bottom: 1.2rem;\n color: var(--primary);\n }\n \n h1 {\n font-size: 2.8rem;\n position: relative;\n padding-bottom: 20px;\n }\n \n h1:after {\n content: '';\n position: absolute;\n bottom: 0;\n left: 0;\n width: 100px;\n height: 4px;\n background: linear-gradient(to right, var(--primary), var(--accent));\n border-radius: 2px;\n }\n \n h2 {\n font-size: 1.8rem;\n color: var(--primary-dark);\n margin-top: 2.5rem;\n padding-bottom: 10px;\n border-bottom: 2px solid rgba(10, 38, 71, 0.1);\n }\n \n h3 {\n font-size: 1.3rem;\n color: var(--primary);\n margin-top: 1.5rem;\n }\n \n p {\n margin-bottom: 1.2rem;\n font-size: 1.05rem;\n color: var(--dark);\n }\n \n .container {\n width: 100%;\n max-width: 1000px;\n margin: 0 auto;\n padding: 0 20px;\n }\n \n \/* Header *\/\n .refund-header {\n background: linear-gradient(135deg, var(--primary) 0%, var(--primary-dark) 100%);\n color: white;\n padding: 80px 0 60px;\n text-align: center;\n margin-bottom: 40px;\n position: relative;\n overflow: hidden;\n }\n \n .refund-header:before {\n content: '';\n position: absolute;\n bottom: 0;\n left: 0;\n width: 100%;\n height: 100px;\n background: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' viewBox='0 0 1200 120' preserveAspectRatio='none'%3E%3Cpath d='M1200 120L0 16.48 0 0 1200 0 1200 120z' fill='%23f8fafc'%3E%3C\/path%3E%3C\/svg%3E\");\n background-size: cover;\n }\n \n .refund-header h1 {\n color: white;\n font-size: 3rem;\n margin-bottom: 1rem;\n }\n \n .refund-header h1:after {\n left: 50%;\n transform: translateX(-50%);\n background: linear-gradient(to right, var(--secondary), var(--accent));\n }\n \n .last-updated {\n font-size: 1rem;\n color: rgba(255, 255, 255, 0.85);\n margin-top: 15px;\n font-style: italic;\n }\n \n \/* Main Card *\/\n .refund-card {\n background-color: white;\n border-radius: var(--border-radius);\n padding: 60px 50px;\n margin-bottom: 60px;\n box-shadow: var(--shadow);\n border: 1px solid rgba(226, 232, 240, 0.8);\n position: relative;\n z-index: 2;\n }\n \n \/* Intro Box *\/\n .intro-box {\n background: linear-gradient(135deg, rgba(15, 52, 96, 0.05) 0%, rgba(30, 58, 138, 0.05) 100%);\n border-radius: var(--border-radius);\n padding: 30px;\n margin-bottom: 40px;\n border-left: 4px solid var(--primary);\n border-right: 1px solid rgba(226, 232, 240, 0.8);\n border-top: 1px solid rgba(226, 232, 240, 0.8);\n border-bottom: 1px solid rgba(226, 232, 240, 0.8);\n }\n \n .intro-box p {\n margin-bottom: 0;\n font-size: 1.1rem;\n color: var(--primary-dark);\n }\n \n \/* Policy Sections *\/\n .policy-section {\n margin-bottom: 2.5rem;\n padding-bottom: 2.5rem;\n border-bottom: 1px dashed var(--light-gray);\n }\n \n .policy-section:last-of-type {\n border-bottom: none;\n margin-bottom: 0;\n padding-bottom: 0;\n }\n \n .policy-number {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n width: 36px;\n height: 36px;\n background: linear-gradient(135deg, var(--primary), var(--primary-light));\n color: white;\n border-radius: 50%;\n font-weight: 700;\n margin-right: 15px;\n font-size: 1rem;\n vertical-align: middle;\n }\n \n \/* Eligibility Box *\/\n .eligibility-box {\n display: grid;\n grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));\n gap: 20px;\n margin: 25px 0;\n }\n \n .eligibility-item {\n background: white;\n border-radius: var(--border-radius);\n padding: 25px;\n border: 2px solid var(--light-gray);\n transition: var(--transition);\n }\n \n .eligibility-item:hover {\n border-color: var(--accent);\n transform: translateY(-5px);\n box-shadow: var(--shadow-hover);\n }\n \n .eligibility-item.approved {\n border-top: 4px solid var(--success);\n }\n \n .eligibility-item.not-approved {\n border-top: 4px solid var(--error);\n }\n \n .eligibility-icon {\n font-size: 2rem;\n margin-bottom: 15px;\n display: inline-block;\n }\n \n .eligibility-item.approved .eligibility-icon {\n color: var(--success);\n }\n \n .eligibility-item.not-approved .eligibility-icon {\n color: var(--error);\n }\n \n \/* Process Timeline *\/\n .process-timeline {\n margin: 30px 0;\n position: relative;\n padding-left: 30px;\n }\n \n .process-timeline:before {\n content: '';\n position: absolute;\n left: 0;\n top: 0;\n bottom: 0;\n width: 3px;\n background: linear-gradient(to bottom, var(--primary), var(--accent));\n border-radius: 2px;\n }\n \n .process-step {\n margin-bottom: 30px;\n position: relative;\n padding-left: 30px;\n }\n \n .process-step:last-child {\n margin-bottom: 0;\n }\n \n .process-step:before {\n content: '';\n position: absolute;\n left: -36px;\n top: 5px;\n width: 15px;\n height: 15px;\n background-color: var(--accent);\n border-radius: 50%;\n border: 3px solid white;\n box-shadow: 0 0 0 3px var(--accent);\n }\n \n .step-number {\n display: inline-flex;\n align-items: center;\n justify-content: center;\n width: 28px;\n height: 28px;\n background: var(--accent);\n color: white;\n border-radius: 50%;\n font-weight: 700;\n margin-right: 10px;\n font-size: 0.9rem;\n }\n \n \/* Exceptions List *\/\n .exceptions-grid {\n display: grid;\n grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));\n gap: 20px;\n margin: 25px 0;\n }\n \n .exception-card {\n background: white;\n border-radius: var(--border-radius);\n padding: 25px;\n border-left: 4px solid var(--warning);\n box-shadow: var(--shadow);\n transition: var(--transition);\n }\n \n .exception-card:hover {\n transform: translateY(-5px);\n box-shadow: var(--shadow-hover);\n }\n \n .exception-icon {\n font-size: 1.8rem;\n color: var(--warning);\n margin-bottom: 15px;\n display: inline-block;\n }\n \n \/* Warning Box *\/\n .warning-box {\n background-color: rgba(239, 68, 68, 0.08);\n border-radius: var(--border-radius);\n padding: 25px;\n margin: 30px 0;\n border-left: 4px solid var(--error);\n }\n \n .warning-box p {\n margin-bottom: 0;\n font-weight: 500;\n color: var(--primary-dark);\n }\n \n \/* Contact Section *\/\n .contact-section {\n background: linear-gradient(135deg, var(--light) 0%, #e2e8f0 100%);\n border-radius: var(--border-radius);\n padding: 40px;\n margin-top: 50px;\n text-align: center;\n border: 1px solid rgba(226, 232, 240, 0.8);\n }\n \n .contact-section h3 {\n color: var(--primary);\n margin-bottom: 20px;\n }\n \n .contact-info {\n display: flex;\n justify-content: center;\n flex-wrap: wrap;\n gap: 30px;\n margin-top: 25px;\n }\n \n .contact-item {\n display: flex;\n align-items: center;\n gap: 12px;\n font-size: 1.1rem;\n color: var(--primary-dark);\n }\n \n .contact-item i {\n color: var(--accent);\n font-size: 1.3rem;\n }\n \n \/* Footer *\/\n .refund-footer {\n background-color: var(--primary-dark);\n color: rgba(255, 255, 255, 0.85);\n padding: 30px 0;\n text-align: center;\n margin-top: 60px;\n font-size: 0.9rem;\n }\n \n .footer-links {\n display: flex;\n justify-content: center;\n flex-wrap: wrap;\n gap: 25px;\n margin: 20px 0;\n }\n \n .footer-links a {\n color: rgba(255, 255, 255, 0.9);\n text-decoration: none;\n border-bottom: none;\n }\n \n .footer-links a:hover {\n color: var(--secondary);\n }\n \n \/* Responsive *\/\n @media (max-width: 992px) {\n h1 {\n font-size: 2.5rem;\n }\n \n .refund-header {\n padding: 60px 0 40px;\n }\n \n .refund-header h1 {\n font-size: 2.5rem;\n }\n \n .refund-card {\n padding: 40px 30px;\n }\n \n .eligibility-box, .exceptions-grid {\n grid-template-columns: 1fr;\n }\n }\n \n @media (max-width: 768px) {\n h1 {\n font-size: 2.2rem;\n }\n \n h2 {\n font-size: 1.6rem;\n }\n \n .refund-header {\n padding: 50px 0 30px;\n }\n \n .refund-header h1 {\n font-size: 2.2rem;\n }\n \n .refund-card {\n padding: 35px 25px;\n }\n \n .contact-section {\n padding: 30px 20px;\n }\n \n .contact-info {\n flex-direction: column;\n gap: 20px;\n }\n \n .footer-links {\n flex-direction: column;\n gap: 15px;\n }\n }\n \n @media (max-width: 576px) {\n h1 {\n font-size: 1.9rem;\n }\n \n .refund-header {\n padding: 40px 0 20px;\n }\n \n .refund-card {\n padding: 30px 20px;\n }\n \n .intro-box, .warning-box {\n padding: 20px;\n }\n }\n <\/style>\n<\/head>\n<body>\n \n <header class=\"refund-header\">\n <div class=\"container\">\n <h1>Pol\u00edtica de Reembolsos<\/h1>\n <p class=\"last-updated\">\u00daltima actualizaci\u00f3n: Septiembre 2024<\/p>\n <\/div>\n <\/header>\n\n \n <main class=\"container\">\n <div class=\"refund-card\">\n \n <div class=\"intro-box\">\n <p>En <strong>EnlazaEduca\u00ae<\/strong>, nos esforzamos por ofrecer servicios de formaci\u00f3n profesional de alta calidad. Sin embargo, si no est\u00e1s satisfecho con tu compra, ofrecemos una pol\u00edtica de reembolso bajo los siguientes t\u00e9rminos claros y transparentes.<\/p>\n <\/div>\n\n \n <section class=\"policy-section\">\n <h2><span class=\"policy-number\">1<\/span> Elegibilidad para Reembolso<\/h2>\n <p>Los reembolsos est\u00e1n disponibles para cursos no utilizados dentro de los <strong>15 d\u00edas calendario<\/strong> posteriores a la fecha de compra.<\/p>\n \n <div class=\"eligibility-box\">\n <div class=\"eligibility-item approved\">\n <div class=\"eligibility-icon\">\n <i class=\"fas fa-check-circle\"><\/i>\n <\/div>\n <h3>Reembolsable<\/h3>\n <ul>\n <li>Cursos online no iniciados<\/li>\n <li>Cursos presenciales no asistidos<\/li>\n <li>Material no descargado\/consumido<\/li>\n <\/ul>\n <\/div>\n \n <div class=\"eligibility-item not-approved\">\n <div class=\"eligibility-icon\">\n <i class=\"fas fa-times-circle\"><\/i>\n <\/div>\n <h3>No Reembolsable<\/h3>\n <ul>\n <li>Cursos parcialmente completados<\/li>\n <li>Material ya descargado<\/li>\n <li>Sesiones ya asistidas<\/li>\n <\/ul>\n <\/div>\n <\/div>\n \n <p>Para solicitar un reembolso, debes contactarnos a <strong>contacto@enlazaeduca.cl<\/strong> y proporcionar:<\/p>\n <ul>\n <li>Nombre completo y datos de contacto<\/li>\n <li>N\u00famero de orden o comprobante<\/li>\n <li>Curso\/producto adquirido<\/li>\n <li>Fecha de compra<\/li>\n <li>Motivo de la solicitud<\/li>\n <\/ul>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2><span class=\"policy-number\">2<\/span> Proceso de Reembolso<\/h2>\n <p>Una vez recibida tu solicitud completa, seguimos este proceso:<\/p>\n \n <div class=\"process-timeline\">\n <div class=\"process-step\">\n <h3><span class=\"step-number\">1<\/span> Recepci\u00f3n y Revisi\u00f3n<\/h3>\n <p>Revisamos tu solicitud y verificamos la elegibilidad seg\u00fan nuestra pol\u00edtica. Este paso toma <strong>24 horas h\u00e1biles<\/strong>.<\/p>\n <\/div>\n \n <div class=\"process-step\">\n <h3><span class=\"step-number\">2<\/span> Notificaci\u00f3n<\/h3>\n <p>Te notificaremos por email la decisi\u00f3n en un plazo m\u00e1ximo de <strong>2 d\u00edas h\u00e1biles<\/strong> desde la recepci\u00f3n completa de tu solicitud.<\/p>\n <\/div>\n \n <div class=\"process-step\">\n <h3><span class=\"step-number\">3<\/span> Procesamiento<\/h3>\n <p>Si se aprueba el reembolso, lo procesaremos en <strong>el mismo m\u00e9todo de pago<\/strong> utilizado para la compra original.<\/p>\n <\/div>\n \n <div class=\"process-step\">\n <h3><span class=\"step-number\">4<\/span> Tiempo de Credito<\/h3>\n <p>El tiempo para que el reembolso aparezca en tu cuenta depende de tu instituci\u00f3n financiera (generalmente <strong>5-10 d\u00edas h\u00e1biles<\/strong>).<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2><span class=\"policy-number\">3<\/span> Excepciones y Casos Especiales<\/h2>\n <p>Existen situaciones espec\u00edficas donde los reembolsos no aplican:<\/p>\n \n <div class=\"exceptions-grid\">\n <div class=\"exception-card\">\n <div class=\"exception-icon\">\n <i class=\"fas fa-chalkboard-teacher\"><\/i>\n <\/div>\n <h3>Servicios Utilizados<\/h3>\n <p>No se otorgan reembolsos para servicios ya utilizados o parcialmente completados.<\/p>\n <\/div>\n \n <div class=\"exception-card\">\n <div class=\"exception-icon\">\n <i class=\"fas fa-gift\"><\/i>\n <\/div>\n <h3>Promociones Especiales<\/h3>\n <p>Los reembolsos no aplican para compras realizadas durante promociones especiales, a menos que se indique lo contrario expl\u00edcitamente.<\/p>\n <\/div>\n \n <div class=\"exception-card\">\n <div class=\"exception-icon\">\n <i class=\"fas fa-users\"><\/i>\n <\/div>\n <h3>Talleres Pr\u00e1cticos<\/h3>\n <p>Debido a su naturaleza pr\u00e1ctica y al l\u00edmite de cupos, los talleres no son elegibles para reembolsos.<\/p>\n <\/div>\n \n <div class=\"exception-card\">\n <div class=\"exception-icon\">\n <i class=\"fas fa-certificate\"><\/i>\n <\/div>\n <h3>Vouchers de Certificaci\u00f3n<\/h3>\n <p>Los vouchers para ex\u00e1menes de certificaci\u00f3n (ej: CertiProf) no son reembolsables, ya que son generados inmediatamente tras la compra.<\/p>\n <\/div>\n <\/div>\n \n <div class=\"warning-box\">\n <p><i class=\"fas fa-exclamation-triangle\" style=\"margin-right: 10px; color: var(--error);\"><\/i> Los vouchers de ex\u00e1menes de certificaci\u00f3n (como CertiProf) no son reembolsables bajo ninguna circunstancia, ya que son generados y asignados de manera inmediata tras la compra, y su uso est\u00e1 sujeto a las pol\u00edticas de los organismos certificadores externos.<\/p>\n <\/div>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2><span class=\"policy-number\">4<\/span> Cambios en la Pol\u00edtica<\/h2>\n <p>Nos reservamos el derecho de modificar esta pol\u00edtica en cualquier momento para:<\/p>\n <ul>\n <li>Adaptarnos a cambios regulatorios o legales<\/li>\n <li>Mejorar nuestros procesos de servicio<\/li>\n <li>Reflejar nuevas modalidades de formaci\u00f3n<\/li>\n <\/ul>\n <p>Los cambios se publicar\u00e1n inmediatamente en esta p\u00e1gina y aplicar\u00e1n para compras realizadas despu\u00e9s de la fecha de actualizaci\u00f3n.<\/p>\n \n <div class=\"intro-box\" style=\"margin-top: 25px;\">\n <p><i class=\"fas fa-info-circle\" style=\"margin-right: 10px; color: var(--primary);\"><\/i> Te recomendamos revisar peri\u00f3dicamente esta pol\u00edtica para mantenerte informado sobre posibles cambios.<\/p>\n <\/div>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2><span class=\"policy-number\">5<\/span> Contacto y Soporte<\/h2>\n <p>Para preguntas, aclaraciones o solicitudes de reembolso:<\/p>\n \n <div class=\"contact-section\">\n <h3>Cont\u00e1ctanos<\/h3>\n <div class=\"contact-info\">\n <div class=\"contact-item\">\n <i class=\"fas fa-envelope\"><\/i>\n <span>contacto@enlazaeduca.cl<\/span>\n <\/div>\n <div class=\"contact-item\">\n <i class=\"fas fa-phone-alt\"><\/i>\n <span>(+56) 9 8851 4193<\/span>\n <\/div>\n <div class=\"contact-item\">\n <i class=\"fas fa-clock\"><\/i>\n <span>Lunes a Viernes: 9:00 - 18:00 hrs<\/span>\n <\/div>\n <\/div>\n \n <div style=\"margin-top: 25px; padding: 15px; background: white; border-radius: var(--border-radius);\">\n <p style=\"margin-bottom: 5px; font-size: 0.9rem; color: var(--gray);\">Para agilizar tu solicitud, incluye en tu email:<\/p>\n <p style=\"margin-bottom: 0; font-size: 0.9rem; color: var(--primary);\">\n <strong>Asunto:<\/strong> Solicitud de Reembolso - [Tu Nombre] - [N\u00famero de Orden]\n <\/p>\n <\/div>\n <\/div>\n <\/section>\n\n \n <div class=\"intro-box\" style=\"margin-top: 40px; text-align: center;\">\n <p style=\"font-weight: 600;\">\n <i class=\"fas fa-handshake\" style=\"margin-right: 10px; color: var(--primary);\"><\/i>\n Al realizar una compra en EnlazaEduca\u00ae, confirmas que has le\u00eddo, comprendido y aceptado esta Pol\u00edtica de Reembolsos en su totalidad.\n <\/p>\n <\/div>\n <\/div>\n <\/main>\n\n \n <footer class=\"refund-footer\">\n <div class=\"container\">\n <p>\u00a9 2024 <strong>EnlazaEduca\u00ae<\/strong> - Formaci\u00f3n Profesional Certificada<\/p>\n <div class=\"footer-links\">\n <a href=\"https:\/\/www.enlazaeduca.cl\/wp\/terminos-y-condiciones\/\">T\u00e9rminos y Condiciones<\/a>\n <a href=\"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-privacidad\/\">Pol\u00edtica de Privacidad<\/a>\n <a href=\"https:\/\/www.enlazaeduca.cl\/wp\/inicio\/\">Inicio<\/a>\n <a href=\"https:\/\/www.enlazaeduca.cl\/w\/courses\/\">Cursos y Certificaciones<\/a>\n <a href=\"https:\/\/www.enlazaeduca.cl\/wp\/contacto\/\">Contacto<\/a>\n <\/div>\n <p style=\"margin-top: 20px; font-size: 0.85rem; color: rgba(255, 255, 255, 0.7);\">\n EnlazaEduca\u00ae - Marca Registrada INAPI N\u00ba 1410424 | Authorized Training Partner\n <\/p>\n <\/div>\n <\/footer>\n\n <script>\n \/\/ Current year in footer\n document.addEventListener('DOMContentLoaded', function() {\n const yearElements = document.querySelectorAll('.current-year');\n yearElements.forEach(element => {\n element.textContent = new Date().getFullYear();\n });\n });\n \n \/\/ Smooth scrolling for anchor links\n document.querySelectorAll('a[href^=\"#\"]').forEach(anchor => {\n anchor.addEventListener('click', function(e) {\n e.preventDefault();\n const targetId = this.getAttribute('href');\n if (targetId === '#') return;\n \n const targetElement = document.querySelector(targetId);\n if (targetElement) {\n window.scrollTo({\n top: targetElement.offsetTop - 80,\n behavior: 'smooth'\n });\n }\n });\n });\n <\/script>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reembolsos | EnlazaEduca\u00ae Pol\u00edtica de Reembolsos \u00daltima actualizaci\u00f3n: Septiembre 2024 En EnlazaEduca\u00ae, nos esforzamos por ofrecer servicios de formaci\u00f3n profesional de alta calidad. Sin embargo, si no est\u00e1s satisfecho con tu compra, ofrecemos una pol\u00edtica de reembolso bajo los siguientes t\u00e9rminos claros y transparentes. 1 Elegibilidad para Reembolso Los reembolsos est\u00e1n disponibles para … <a title=\"Pol\u00edtica de devoluciones y reembolsos\" class=\"read-more\" href=\"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/\" aria-label=\"Leer m\u00e1s sobre Pol\u00edtica de devoluciones y reembolsos\">Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1025","page","type-page","status-publish"],"yoast_head":"\n<title>Pol\u00edtica de devoluciones y reembolsos -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de devoluciones y reembolsos -\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Reembolsos | EnlazaEduca\u00ae Pol\u00edtica de Reembolsos \u00daltima actualizaci\u00f3n: Septiembre 2024 En EnlazaEduca\u00ae, nos esforzamos por ofrecer servicios de formaci\u00f3n profesional de alta calidad. Sin embargo, si no est\u00e1s satisfecho con tu compra, ofrecemos una pol\u00edtica de reembolso bajo los siguientes t\u00e9rminos claros y transparentes. 1 Elegibilidad para Reembolso Los reembolsos est\u00e1n disponibles para ... Leer m\u00e1s\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/enlazaeduca\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-19T01:36:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.enlazaeduca.cl\/wp\/wp-content\/uploads\/2025\/12\/cropped-logo-slogan.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1048\" \/>\n\t<meta property=\"og:image:height\" content=\"270\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@enlazaeduca\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/politica-de-devoluciones-y-reembolsos\\\/\",\"url\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/politica-de-devoluciones-y-reembolsos\\\/\",\"name\":\"Pol\u00edtica de devoluciones y reembolsos -\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#website\"},\"datePublished\":\"2025-12-19T01:32:40+00:00\",\"dateModified\":\"2025-12-19T01:36:44+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/politica-de-devoluciones-y-reembolsos\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/politica-de-devoluciones-y-reembolsos\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/politica-de-devoluciones-y-reembolsos\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de devoluciones y reembolsos\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#website\",\"url\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/\",\"name\":\"Enlazaeduca\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#organization\",\"name\":\"Enlazaeduca\",\"url\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/cropped-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/cropped-logo.png\",\"width\":603,\"height\":174,\"caption\":\"Enlazaeduca\"},\"image\":{\"@id\":\"https:\\\/\\\/www.enlazaeduca.cl\\\/wp\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/facebook.com\\\/enlazaeduca\",\"https:\\\/\\\/x.com\\\/enlazaeduca\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/77005097\",\"https:\\\/\\\/www.instagram.com\\\/enlazaeduca\\\/\",\"https:\\\/\\\/www.tiktok.com\\\/@enlazaeduca\"]}]}<\/script>\n","yoast_head_json":{"title":"Pol\u00edtica de devoluciones y reembolsos -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/","og_locale":"es_ES","og_type":"article","og_title":"Pol\u00edtica de devoluciones y reembolsos -","og_description":"Pol\u00edtica de Reembolsos | EnlazaEduca\u00ae Pol\u00edtica de Reembolsos \u00daltima actualizaci\u00f3n: Septiembre 2024 En EnlazaEduca\u00ae, nos esforzamos por ofrecer servicios de formaci\u00f3n profesional de alta calidad. Sin embargo, si no est\u00e1s satisfecho con tu compra, ofrecemos una pol\u00edtica de reembolso bajo los siguientes t\u00e9rminos claros y transparentes. 1 Elegibilidad para Reembolso Los reembolsos est\u00e1n disponibles para ... Leer m\u00e1s","og_url":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/","article_publisher":"https:\/\/facebook.com\/enlazaeduca","article_modified_time":"2025-12-19T01:36:44+00:00","og_image":[{"width":1048,"height":270,"url":"https:\/\/www.enlazaeduca.cl\/wp\/wp-content\/uploads\/2025\/12\/cropped-logo-slogan.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@enlazaeduca","twitter_misc":{"Tiempo de lectura":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/","url":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/","name":"Pol\u00edtica de devoluciones y reembolsos -","isPartOf":{"@id":"https:\/\/www.enlazaeduca.cl\/wp\/#website"},"datePublished":"2025-12-19T01:32:40+00:00","dateModified":"2025-12-19T01:36:44+00:00","breadcrumb":{"@id":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.enlazaeduca.cl\/wp\/politica-de-devoluciones-y-reembolsos\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.enlazaeduca.cl\/wp\/"},{"@type":"ListItem","position":2,"name":"Pol\u00edtica de devoluciones y reembolsos"}]},{"@type":"WebSite","@id":"https:\/\/www.enlazaeduca.cl\/wp\/#website","url":"https:\/\/www.enlazaeduca.cl\/wp\/","name":"Enlazaeduca","description":"","publisher":{"@id":"https:\/\/www.enlazaeduca.cl\/wp\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.enlazaeduca.cl\/wp\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/www.enlazaeduca.cl\/wp\/#organization","name":"Enlazaeduca","url":"https:\/\/www.enlazaeduca.cl\/wp\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.enlazaeduca.cl\/wp\/#\/schema\/logo\/image\/","url":"https:\/\/www.enlazaeduca.cl\/wp\/wp-content\/uploads\/2026\/05\/cropped-logo.png","contentUrl":"https:\/\/www.enlazaeduca.cl\/wp\/wp-content\/uploads\/2026\/05\/cropped-logo.png","width":603,"height":174,"caption":"Enlazaeduca"},"image":{"@id":"https:\/\/www.enlazaeduca.cl\/wp\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/enlazaeduca","https:\/\/x.com\/enlazaeduca","https:\/\/www.linkedin.com\/company\/77005097","https:\/\/www.instagram.com\/enlazaeduca\/","https:\/\/www.tiktok.com\/@enlazaeduca"]}]}},"_links":{"self":[{"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/pages\/1025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/comments?post=1025"}],"version-history":[{"count":4,"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/pages\/1025\/revisions"}],"predecessor-version":[{"id":1030,"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/pages\/1025\/revisions\/1030"}],"wp:attachment":[{"href":"https:\/\/www.enlazaeduca.cl\/wp\/wp-json\/wp\/v2\/media?parent=1025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}